This isn't just "someone's opinion"It's the first, definitive, evidence-based guide to effective management. In The Truth About Managing Peopleand Nothing but the Truth, Robbins delivers principles you can rely on throughout your entire management career--regardless of your organization, role or title. This is a management book that cuts through the soft opinion and conjecture books that have dominated the business shelves in recent years and shows what management researchers know actually works, or doesn't work, when it comes to managing people.

Drawing on the author's 30+ years of research and textbook writing experience, Robbins has distilled the results of thousands of research studies on human behavior into over 60 proven "truths" that can transform how you manage people--and the results that are achieved. The author provides guidance to you organized around key, human-behavior-related problemareas that managers face (hiring, motivation, leadership, communication, team building, conflict management, job design, evaluating performance and coping with change), along with guidance to help you apply the information and improve your managerial effectiveness.

• Concise, thorough coverage: Provides a practical look at the most critical issues in human resource management.
• The HRM Workshop: These end-of-chapter workshops promote analytical, diagnostic, team-building, investigative, and writing skills.
• Online HRM Experiences: 10 online, interactive scenarios allow you to experience the real world of human resource management.
• Examples and cases from real companies: Examine human resource issues at organizations such as the Major League Baseball Players Association, UPS, General Electric, OSHA, and more.
• Business Extra Select: Enables instructors to add copyright-cleared articles, cases, and readings from such leading business resources as INSEAD, Ivey and Harvard business School Cases, Fortune, The Economist, The Wall Street Journal, and more.

Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challenges­­among them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization.

This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managers­­a tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.

Thoroughly revised, this practical guide offers new chapters that show how to measure:

• Intellectual capital
• The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc.
• HR call centers and service centers

Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisions­­from how much HR staff is needed to how much to spend on HR services­­with hard numbers obtained from easy-to-apply formulas and benchmark database examples. authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can:

• Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system
• Collect data on costs, time, and the quantity and quality of work

The book includes another new chapter on employee communications­­which is at the heart of leading the new employee­­as well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.

Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without.

Protect your HR department and prove its value with a measurement system that works

Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge.

How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:

• Measuring intellectual capital and Web-based HR systems
• Connecting compensation to revenues and expenses
• Keeping management satisfied with the hiring process
• Assessing the value of outsourcing and call centers
• Measuring the effect of leadership and management development
• Understanding the costs of and reasons for absenteeism and turnover

Use How to Measure Human Resources management to show top management in quantitative terms how the HR function contributes to your company's bottom line.