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The Big Book of Customer Service Training Games
Books: CookBooks: Chef Training: Item 8
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The Big Book of Customer Service Training Gamesby Peggy Carlaw and Vasudha K. Deming
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38 of 38 people found the following review helpful: One Stop Shopping for ideas!, October 31, 2000 Reviewer:Sandy Patak, Tidewater Consulting - Training Guru (Alpharetta, GA USA) - As a corporate trainer, I'm constantly looking for ideas to "wake up" my students. I decided to get this book sight unseen on a whim (hey, the price was right!). Wow! I'm happy to say that this book has not only gotten students to wake up but to look forward to the next game! This book provides the instructions for the game, the scenario of when to use it, and if appropriate, handouts & overheads! Each game is timely and useful..... no fluff here! I'm now designing a 2 day training session with nothing but customer service games to prove that learning can be fun! You won't be disappointed in this one!
Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Book Info
Quick, fun activities for training customer service Reps, salespeople, & anyone else who deals with customers. Paper.
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