Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great

Publisher Description
Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Fully updated for Windows XP Service Pack 2 In-depth coverage by an exam-certified author on Exam 70-271 objectives, plus instructive case studies and troubleshooting scenarios Readiness Review Suite featuring 425 questions and multiple testing options 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format microsoft Computer Dictionary, Fifth Edition, eBook

The organization Sloan has chosen is interesting and efficient. Chapters deal with categories of utilities, such as packet sniffers and device mapping. Chapters begin with descriptions of the general purpose of utilities in their category and describe features (and alternate means of providing them) in general terms. Then come sections on utilities, complete with commentaries on the strengths of each and command-line dumps of the utilities in use. As utilities often are best used together, the author does a good job of showing what steps to take when that needs to be done. There's no companion CD-ROM, but the URLs that link to the utilities appear--sorted alphabetically by the programs' names, in an appendix. --David Wall

Topics covered: The free utilities--mostly for Unix variants--that the author has found to be most useful in his work as an administrator and troubleshooter of TCP/IP networks. Utilities for route tracing, packet sniffing, device detection, performance measurement, and other work are covered here.

Book Description
Over the years, thousands of tools have been developed for debugging TCP/IP networks. They range from very specialized tools that do one particular task, to generalized suites that do just about everything except replace bad Ethernet cables. Even better, many of them are absolutely free. There's only one problem: who has time to track them all down, sort through them for the best ones for a particular purpose, or figure out how to use them? Network Troubleshooting Tools does the work for you--by describing the best of the freely available tools for debugging and troubleshooting. You can start with a lesser-known version of ping that diagnoses connectivity problems, or take on a much more comprehensive program like MRTG for graphing traffic through network interfaces. There's tkined for mapping and automatically monitoring networks, and Ethereal for capturing packets and debugging low-level problems. This book isn't just about the tools available for troubleshooting common network problems. It also outlines a systematic approach to network troubleshooting: how to document your network so you know how it behaves under normal conditions, and how to think about problems when they arise, so you can solve them more effectively. The topics covered in this book include:

• Understanding your network
• Connectivity testing
• Evaluating the path between two network nodes
• Tools for capturing packets
• Tools for network discovery and mapping
• Tools for working with SNMP
• Performance monitoring
• Testing application layer protocols
• Software sources

• 100% complete coverage of all official objectives for the CompTIA Network+ exam
• CertCam video training by the author guides you through difficult topics and exercises
• Step-by-step exercises modeled after classroom labs provide hands-on instruction
• Inside the Exam sections highlight key exam topics covered
• Simulated exam questions match the format, tone, topics, and difficulty of the real exam

CD-ROM includes:
Complete MasterExam practice testing engine, featuring:

• One full practice exam
• Detailed answers with explanations
• Score Report performance assessment tool

Focusing on how to plan and implement a Windows Server 2003 network infrastructure, this official study guide covers topics such as server roles and security, infrastructure planning/design, routing and remote access, server availability, network security planning, and security infrastructure management.

Ace your exam preparation and ramp up quickly on Windows Server 2003 by working at your own pace through the lessons, hands-on exercises, and practice tests. The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. Choose timed or untimed testing mode, generate random tests, or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows Server 2003 software and a 15 percent exam discount voucher—making this kit an exceptional value and a great career investment.

About The Author
Craig Zacker is a writer, editor, and networker whose computing experience began in the days of teletypes and paper tape. After making the move from minicomputers to PCs, he worked as an administrator of Novell NetWare networks and as a PC support technician while operating a freelance desktop publishing business. After earning a Masters Degree in English and American literature from New York University, Craig worked extensively on the integration of microsoft Windows NT into existing internetworks, supported fleets of Windows workstations, and was employed as a technical writer, content provider, and webmaster for the online services group of a large software company. Since devoting himself to writing and editing full-time, Craig has authored or contributed to many books on networking topics, operating systems, and PC hardware, including MCSA/MCSE Self-Paced Training Kit: microsoft Windows 2000 Network Infrastructure Administration, Exam 70-216, Second Edition and MCSA Training Kit: Managing a microsoft Windows 2000 Network Environment. He has also developed educational texts for college courses, online training courses for the Web, and has published articles with top industry publications.Founded in 1975, microsoft (Nasdaq ‘MSFT’) is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software—any time, any place, and on any device.

“This book provides much-needed clarification about the home technology integration market, including the levels of integration, expertise required, and how to prepare yourself for a career in this field.” --Gene Salois, Vice President of Certification, CompTIA

The most complete home technology professional reference available

Get complete coverage of all the material included on the HTI+ and CEDIA Installer I certification exams--the industry standards of competency for professionals servicing the automated home industry--inside this comprehensive resource. Based on years of practical experience, this definitive, dual-purpose tool explains what you need to know to succeed in the home technology industry. Certification preparation features include HTI+ exam objectives at the beginning of each chapter, helpful exam tips, and sample questions. More than 500 photos and drawings visually reinforce key technology integration concepts. Authoritative and detailed, this volume serves as both a complete certification study guide and an indispensable on-the-job reference.

Get full details on products and installation techniques, including how to:

• Plan for new construction and remodeling projects
• Design and install a home computer network
• Install and troubleshoot structured wiring and cabling
• Implement distributed audio and video technologies
• Design and install a home lighting control system
• Install and maintain a home security system
• Set up a residential communications system
• Work with residential automation controllers
• Integrate a home control system to the home data network

CD ROM ICON: Included on the CD-ROM

• Simulated HTI+ and CEDIA Installer Level 1 exam software with practice questions and answers
• CEDIA system planning icon reference

ABOUT THE AUTHORS: Ron Gilster, CCNA, CCSE, i-Net+, Network+, A+, MBA, AAGG, has been involved with computing and networking, both in the home and in businesses, for more than 15 years as a designer, installer, and trainer. Ron is a best-selling author of several hardware, networking, and programming books and is a technology instructor. Helen Heneveld, MBA, CEDIA Installer I, HTI+, is a recognized industry expert who speaks, trains, and consults worldwide in the converging home systems industry. Helen is a former CEDIA board member and former Chair of CEDIA’s Systems Integration Council.