Find out how to manage customer information to make your business more productive

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to

• Develop and manage customer relationships
• Implement a sales process
• Set up security and access rights
• Generate quotes, orders, and invoices
• Manage leads and opportunities
• Create and use product catalogs

David Lee founded Vertical marketing Inc. in 1983. He has more than thirty years of business experience in CRM and information systems industries. This is his first Dummies book, although he has written several white papers on CRM and the industry. He can be reached at dlee@vermar.com.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great

Publisher Description
Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Fully updated for Windows XP Service Pack 2 In-depth coverage by an exam-certified author on Exam 70-271 objectives, plus instructive case studies and troubleshooting scenarios Readiness Review Suite featuring 425 questions and multiple testing options 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format microsoft Computer Dictionary, Fifth Edition, eBook

The New York Times

The most useful [medical guide] of allconsumer friendlyclever cross-referencingincludes topics missing from many competitors.

Book Description
Now, with this special Home Edition, the general public can access virtually the same critical data contained in the physician's version -- but in everyday language and a reader-friendly format.

The law is all around. People continually invoke their rights, and every year millions of Americans are involved in formal legal proceedings. Yet most people are ignorant of even the basic concepts and organizing principles of U.S. law. Into the breach comes Jay Feinman's engrossing book Law 101: Everything You Need to Know About the American legal System. Akin to a crash course in the first year of law school, Law 101 is a clearly written, eminently readable guide to the tenets of our legal system. It is structured around basic questions such as "If a contract is unfair, can a court refuse to enforce it?" and replete with clarifying examples--real and hypothetical. In explaining battery, Feinman writes: "If someone consents to a certain bodily invasion, he does not necessarily consent to any bodily invasion, however. When Mike Tyson and Evander Holyfield are in a boxing match, Holyfield has consented to Tyson punching him in the nose but he has not consented to Tyson biting off a piece of his ear." Much clearer.

Law 101 won't instruct you on how to write your will or get divorced, but it will educate you at a more systematic level. It is also a great read. --J.R.

From Publishers Weekly
Although it falls a long way short of delivering "everything you need to know" about American law, this basic text offers nonlawyers a concise, accessible overview of topics typically introduced in the first year of law school. Feinman, a law professor at Rutgers, cites seminal cases to highlight key concepts in the fields of constitutional law, civil procedure, torts, contracts, property, criminal law and criminal procedure. He does not minimize the actual complexity of these subjects, conceding variously that contract law has "tormented the most students," property law "most irritates students," conflicts of law "tortures students" and civil procedure is "the most alien." Nevertheless, he distinguishes his book from the various how-to-be-your-own-lawyer manuals on the market: "This one is fun to read." But how much fun is to be found here is questionable. Although Feinman does explore a few juicy cases, such as the successful lawsuit against McDonald's by a woman scalded by its extra-hot coffee and the headline-grabbing criminal prosecution of subway vigilante Bernhard Goetz, much of his book is a no-frills restatement of the most general legal principles, minus the titillating nuances. Uninitiated readers may prefer Feinman's regular-guy style ("some contracts just stink") to his more academic voice ("The decision in a particular case will depend on the level of generality at which the court States the controlling principle"). They may also wish he had provided a glossary for quick reference. But many readers, particularly those contemplating law school, will find this a painless introduction to American legal theory and practice. (Mar.)
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